Yesterday, 06 September, I had a short meeting in UMhlanga after which I headed to Wimpy at the Workshop, Durban for lunch. I was early for my next meeting, so I thought why not just go and sit at Wimpy and get myself something to drink. I ordered the bottomless soda, the plan was for me to sit there and kill time while fidgeting with my cellphone. As I sat there the waitress arrived and asked what I would like to have. Oh! before that, a gentleman kindly approached and offered me a menu to which I said ‘no thanks, I’m actually waiting for some people but I will order as soon as they arrive, but I would like the bottomless soda’. He politely told me a waitress would be with me shortly to take my order.
The waitress approached and I ordered my bottomless soda. At the back of my head I was thinking about how many soda’s am I gonna have to drink before these people get here? As I sat there I noticed there is a special for R32.99 a burger with chips and a soda. So, when the waitress arrived with my drink I asked ‘Miss can you please change my order to this special right here, pointing to the picture?’ To my surprise she boldly said no! I was taken aback and repeated NO! and asked why is that? She said because the order is already on the system so what she could do is add the special on to the bottomless soda bringing my balance up to R52.99. I asked so what you are telling me is if a customer is unhappy with an order Wimpy is unable to cancel that order? What is the customer expected to do than? To which she replied cancelling of orders is just not done. The young lady did not have a condescending tone at all, I listened to her as she tried to explain. When she was done I said I do not understand what you are trying to tell me can I please speak to the manager? To which she went and up came the manager.
The manageress introduced herself and I explained the story. She said no problem, you will get what you requested. But, before that she explained how the order cannot be taken off the till once punched in but since I want another order the waitress would just have to sell the order I made previously to another customer so everything balances at the end of the day. I just thought to myself OMG! what a mission, just to cancel one order? Well, according to them it couldn’t be cancelled but it can be passed on to another customer.
As I waited for my burger I whatsapp’d my friend Nelly about the whole thing, she said ‘be careful they might just spit in it’ Oooh! What a bad thought. I remembered how my mom would always tell me to stop complaining so much in restaurants because they might just spit in my food. Not that I complain but I believe in good customer service and consistency.
The burger arrived, as soon as the waitress put it down the bun slid off the top, on to the side of my plate. I was like OK! I carried on texting and sipping my cream soda until it was finished and than wished I had ordered the bottomless soda but it was too late for that. So, I slowly made my way to my chips, it was a very small portion of chips I think there were just seven chips on my plate. I seasoned them with salt and squeezed some tomato and mustard sauce cautiously being careful not to drown my 7 chips. I proceeded to eat the poor chips and chat at the same time, after 2 chips I opened up my burger in two and noticed it was dry, it just had a smear of mayonnaise on the top side. So, I removed the burger patty, put the tired looking tomato aside and smeared some tomato sauce on the piece of lettuce and closed my burger.
I was pretty happy with my improvements I thought my burger was spit free and a bit juicier. So, I picked up my fork and knife, removed the serviette from it and stuck my fork in the burger. The burger bun cracked in places my fork hadn’t even touched! I thought bummer! What was going through my mind was, do I now call the waitress and complain about the stale bun and risk certain spitting in my food? Or do I just suck it up and eat the unsavory burger? Well, I ATE IT!
To add insult to injury the burger was not only tasteless but it tasted like it was steamed and I bet I could taste some soup. I should have complained and insisted on another burger, but I was not going to risk the possibility of consuming unknown substances. I did not finish the burger and that is sooo unlike me, I always finish my food. I did not even ask for a doggy bag. I wanted a glass of water to wash the bad taste ‘mainly of disappointment from my mouth’.
Finally, after the whole ordeal, my guests arrived. It was the worst meal I had ever paid for out of my own pocket. The thought of refusing to pay based on unpalatable food did cross my mind, but, I decided not to act on it. What I did not do is give a tip, which is something I always do. I felt robbed! like my money was taken at gun point for something I couldn’t even trace in my mouth. As I write I do not recall how the Wimpy burger tasted it was like cardboard forced down my throat, Oh! a soupy cardboard.
The experience was terrible, it reminded me of the time I bought the Box Master from KFC, west street and found charcoal half-way through my meal. And the time I paid R200 at Piato at the Pavilion on my BIRTHDAY for a beef or was it mutton Shank that was soaked in soapy broth. Those are stories I intended sharing with you soon, for now I’m still trying to wash off the thought of the worst burger I have ever eaten EVER!